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01 For teams handling more calls

Call center tools
for organized conversations.

Combine PBX call handling features to help your customers reach the right team and give supervisors clearer visibility into call activity.

Shape the caller journey

From inbound call
to the right agent.

Set up greetings, IVR menus, schedules, queues, and destinations around your service teams. The right configuration depends on your call volumes and operating model.

Organize inbound calls with queues and IVR
Route calls by team, schedule, or call flow
Discuss supervisor tools and call insights

Discuss your call center →

01Welcome callersGreeting and menu options

02Place and route callsQueue, schedule, or team rules

03Connect your agentsExtensions and call groups

04Review call activityAnalytics and supervisor options

Call center capabilities

Core tools for
busy call teams.

Use these PBX tools to shape the caller journey, organize agent calls, and review activity. Availability and configuration depend on your selected package.

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Call queues

Keep inbound calls organized when several customers need help at once. Calls can wait for an available team instead of receiving a busy signal.

Group calls for a team or department
Discuss hold prompts, wait behavior, and overflow routing for your setup
Use queues with IVR and schedule rules

IVR menus

Welcome callers with a recorded prompt and let them choose where they need to go using keypad options.

Route selections to teams, queues, or extensions
Set up menu branches for different requests
Coordinate menu routes with business hours

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Time conditions

Change call handling according to business hours, after-hours schedules, or holidays.

Set schedules for open and closed periods
Send calls to different destinations by schedule
Pair time rules with greetings, IVR, or voicemail

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Call forwarding

Keep calls moving when an agent or location cannot answer at the usual extension.

Forward to another extension or phone number
Discuss busy, unavailable, and no-answer rules
Use alternate destinations in your call flow

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Supervisor tools

Support authorized supervisors with live-call monitoring and agent coaching options.

Call Spy can let a supervisor listen to an active call
Call Whisper can let a supervisor speak privately to an agent
Access and setup depend on your configuration

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Call analytics

Use call activity information to review how your operation is handling conversations.

Advanced analytics are listed with the Scale package
Scale also includes API access
Ask us which reports and data views fit your needs

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Call waiting

Give callers a way to wait when an operator is already speaking with someone else.

Reduce busy-tone outcomes during overlapping calls
Route waiting callers into your configured call handling
Ask about queue behavior for your team

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Call recording

Record calls where the feature is enabled and make recordings available for permitted business use.

Discuss which teams or call flows need recording
Confirm access and storage settings for your deployment
Recording availability depends on configuration

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Voicemail follow-up

Help agents follow up on calls that arrive outside opening hours or cannot be answered.

Use voicemail as a destination in your call flow
Voicemail-to-email can send messages to a selected inbox
Discuss mailbox and team routing options

Exact feature availability, permissions, recording settings, and usage limits are confirmed for each package and deployment.

Call center pricing

Get a setup that
fits your operation.

Call center requirements differ by number of agents, queues, locations, and call flow. Contact us with your team size and call volume to discuss packages and a quote.

Request a call center quote →

TO HELP US PREPARE

01Number of agentsCurrent team and expected growth

02Call volume and hoursWhen and how customers call

03Routing requirementsTeams, queues, and locations