Call waiting
Give callers a place to wait when an operator is already handling another call.
01 Make every call easier to handle
PBX features for
everyday conversations.
Set up business calling around your people, opening hours, and the way customers contact your team.
Included calling tools
Route, manage, and
follow up on calls.
Available features can depend on the selected package and configuration. Ask us about your specific call flow.
Call queues
Queue inbound calls and route them to the appropriate available team.
Time conditions
Apply different call routes for business hours, after hours, and set schedules.
Call spy
Authorized supervisors can monitor a live call for coaching and quality review.
Call whisper
Speak privately with an agent during a live call without the caller hearing.
Call recording
Record calls where enabled and configure access for the people who need it.
Call forwarding
Forward calls to another extension or number when work takes you elsewhere.
Call conference
Bring multiple participants together for a conference call.
IVR menus
Offer callers recorded menu choices to reach a department or service.
Voicemail to email
Send voicemail messages to a selected email inbox for follow-up.
Extensions
Organize users and endpoints with extensions that fit your phone setup.
Call insights
Use call activity and analytics tools available with your selected package.
Build a clear call path
From first hello
to the right person.
Combine greetings, menus, queues, schedules, and team extensions to make a call flow that matches how your organization handles customer requests.
- Welcome callers with a business greeting
- Route by department, schedule, or queue
- Forward calls to the right team members
01Incoming business callMain number and greeting
02IVR or time conditionCaller chooses or schedule applies
03Queue or team extensionCall moves to the right people
Need help choosing?
Tell us about your
call workflow.
We can discuss the features and package options that match your team and call handling needs.
Talk to our team →